You’ve got questions, and we’ve got answers. Have a look below for some answers to the most commonly asked questions we get from patients and potential visitors…
Do I really need an initial appointment?
We offer and recommend our new patients have an initial appointment so we can hear your story, conduct a thorough examination, explain what is going on, provide you treatment and set up an ongoing management plan so ideally, you won’t have to deal with the issue again after recovery.
We want to empower you towards recovery in a way that is quick and easy for you to understand.
Please speak to our reception and admin team for guidance.
Do you accept all Health Care Funds?
We have HiCaps facilities available to make it easy to claim rebates from your health fund.
Please bring your health fund card on the day of your appointment in order for us to process your refund easily.
How much will I get back from my health fund?
All health fund rebates vary and we would recommend discussing your benefits with your particular fund.
Our reception team can provide the Item Numbers relating to your treatment to help you with these conversations.
Are you an HBF or Bupa preferred provider?
Addlife Health is a private clinic and we work with all health funds, therefore in fairness to all of our valued clients, we have opted not to become a preferred provider for individual funds.
Does Medicare Cover Physiotherapy?
Medicare does not cover physiotherapy. The only exception relates to referrals from a GP for a Chronic Disease Management Plan.
What are your billing options?
Fees are payable at the time of treatment. We accept cash, cheque, EFTPOS, Mastercard or Visa. Alternatively, we can take credit card payments over the phone.
Please speak to our reception and admin team regarding claims for Workers’ Compensation, Motor Vehicle Accidents and Veterans’ Affairs.
For more information, please see our Funding Page.
Do you accept Chronic Disease Management Plans? (CDM's)
Yes we do accept CDM plans from general practitioners. You will be required to pay the full amount for your appointment on the day. We will process your Medicare claim, and your rebate will be credited into a cheque or savings account within 24 hours.
Please be mindful that the CDM plan may not cover the full amount of your therapy session, and please discuss this with our reception and admin team before treatment so you’re fully informed.
What are your opening hours?
All the information regarding our opening hours can be found on the Contact Us page.
Where can I park?
There is ample street parking available directly in front of our building.